This document covers most of the pass, merit and distinction criteria of unit 12. All content within the document has been thoroughly explained in depth. This document should give you all the support you need whether you are aiming for a pass, merit or distinction.
Unit 12 IT Technical Support M3
This document shows how I have judged the value of different sources of support material.
Unit 12 IT Technical Support M4
This document has a user guide with images and clear step by step instructions which is used to provide additional support material to users.
Unit 12 IT Technical Support P4
This document shows sources that have been recorded for technical information in order to provide advice and guidance for a variety of faults.
Unit 12 IT Technical Support M2
This document explains the advantages and disadvantages of outsourcing technical support.
Unit 12 IT Technical Support P2
This document explains the impact of organisational policies and procedures on the provision of technical support.