Cx survey Study guides, Class notes & Summaries

Which report provides more information about the status of your dealership's CX Survey invitations? - Answer-Disposition Report Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-on DealerCONNECT under the Name pulldown menu by clicking the 9-dot "App" menu button***** What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer-Offer the cus...

SS24CXWB - CX Survey Dashboard Exam Questions and Answers

Links to launch the various tools in the CX Survey Dashboard are available on the Homepage and also ___________. - Answer-not - on DealerCONNECT not-under the Name pulldown menu not- by clicking the 9-dot "App" menu button A dashboard type of report, which presents the data with interactive charts and graphs, is designated by a _______ icon. - Answer-Gauge While in Card View, you can see the full survey response by clicking _________. - Answer-View Details Intentionally providing inaccur...

ss24cxwb cx survey dashboard exam questions and answers

SS24CXWB - CX SURVEY DASHBOARD EXAM

CX Survey Dashboard Test 2024...

ss24cxwb cx survey dashboard

CX Survey Dashboard

CX Certification Questions and Answers Already Passed When did the term CX enter the lexicon? Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? Strategic, transactional, and digital Name four common CX metrics Net Promoter Score® Customer Satisfaction (CSAT) Customer Effort Score (CES) Share...

CX Certification Test When did the term CX enter the lexicon? - Around 2010 What are the four main avenues that Qualtrics sees its customers translating CX into financial impact? - Customer Retention, Customer Lifetime Value, Cost to Serve, Cost of Acquisition What are the three types of CX programs? - Strategic, transactional, and digital Name four common CX metrics - Net Promoter Score® Customer Satisfaction (CSAT) Customer Effort Score (CES) Share of Wallet How do you forc...