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CHAA Study guides, Class notes & Summaries
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CHAA Exam| 365 Questions with 100 % correct Answers | Verified
- Exam (elaborations) • 76 pages • 2023
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CHAA - Certified Healthcare Access Associate 
NAHAM - The National Association of Healthcare Access Management 
AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - occurs when the provider requests information from the patient. Ex. 
Customer surveys, Customer comment cards and Customer callback programs 
Passive Customer Feedback - Is the formal and informal process of obtaining and responding to 
patient compliments and concerns. Ex. Reviewing letters fr...
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CHAA Exam Questions With 100% Correct Answers 2023
- Exam (elaborations) • 60 pages • 2023 Popular
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CHAA Exam Questions With 100% Correct Answers 2023
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CHAA Exam Study Guide Questions and Correct Solutions 2024
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CHAA Exam Study Guide Questions and 
Correct Solutions 2024 
Under Title III of the Americans with Disabilities Act, hospitals are required to: - Answer -Provide 
resources to eliminate barriers in communicaton 
What is not important when initiating a patient satisfaction survey - Answer -What data measures are 
needed to care for the patient 
Which is not purpose of any quality improvement program - Answer -Blame someone for the mistake 
Which of the following is not present satisfaction survey...
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CHAA TOP Exam Guide Questions and CORRECT Answers
- Exam (elaborations) • 74 pages • 2024
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CHAA - Certified Healthcare Access Associate 
NAHAM - The National Association of Healthcare Access Management 
AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks 
Active Customer Feedback - occurs when the provider requests information from the 
patient. Ex. Customer surveys, Customer comment cards and Customer callback programs 
Passive Customer Feedback - Is the formal and informal process of obtaining and 
responding to patient compliments and concerns. Ex. Reviewing letters ...
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CHAA UPDATED Exam Questions and CORRECT Answers
- Exam (elaborations) • 35 pages • 2024
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Accepting Assignment - When a provider agrees to accept the allowable charges as the 
full fee and cannot charge the patient the difference between the insurance payment and the 
provider's normal fee. 
Access - The patient's ability to obtain medical care. The ease of access is determined 
by such components as the availability to the patient, the location of health care facilities. 
transportation, hours of operation and cost of care. 
Account Number - A number assigned to each account. ...
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CHAA Certification Exam Questions and CORRECT Answers
- Exam (elaborations) • 14 pages • 2024
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Healthcare Access - 1. Accurate and completed data collection. 
2. Appropriate follow up to assure data integrity. 
3. Integrates the data collection necessary for financial, clinical care and discharge planning. 
4. Provides assurance and accuracy in statistical reporting. 
5. Allows for management of confidential communication to eliminate repetetive questioning. 
6. Encourages personalized care. 
7. Values and respects all persons who support the provision of healthcare service while 
empowe...
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CHAA Key PASSED Exam Questions and CORRECT Answers
- Exam (elaborations) • 11 pages • 2024
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Scatter Diagram - A graphic display of data plotted along two dimensions used to 
screen for a relationship between two variables 
Run Chart - a visual display of data that enables monitoring of a process to determine 
whether there is a systemic change in process over time 
Pareto Chart - A graphic representation of the frequency with which certain events 
occur may be used to set priorities or oppotunities for improvement 
Measure - A number assigned to an object or event 
Gantt Chart - A t...
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CHAA STUDY GUIDE Questions And Answers
- Exam (elaborations) • 25 pages • 2024
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CHAA STUDY GUIDE Questions And Answers
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CHAA 2021 Study Guide Questions And Answers
- Exam (elaborations) • 22 pages • 2024
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CHAA 2021 Study Guide Questions And Answers
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CHAA Practice Test Questions And Answers
- Exam (elaborations) • 10 pages • 2024
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CHAA Practice Test Questions And Answers
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CHAA TEST Questions And Answers
- Exam (elaborations) • 9 pages • 2024
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CHAA TEST Questions And Answers
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CHAA Certification Exam Questions And Answers
- Exam (elaborations) • 6 pages • 2024
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CHAA Certification Exam Questions And Answers
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