UMUC MRKT310 Week 2 Quiz 2015
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Question
Question 1
What are the essential and effective components of customer empowerment?
1) A customer relationship management program that ensures needs of MVC's are being met better than other customers
2) Encouraging customers to complain about products to online customer communities and the company
3) Referring customers to competitors in order to price compare
4) Enabling customers to participate in the design of current and future products and provide feedback
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Question 2
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UMUC MRKT310 Week 2 Quiz 2015•UMUC MRKT310 Week 2 Quiz 2015
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Question
Question 1
What are the essential and effective components of customer empowerment?
1) A customer relationship management program that ensures needs of MVC's are being met better than other customers
2) Encouraging customers to complain about products to online customer communities and the company
3) Referring customers to competitors in order to price compare
4) Enabling customers to participate in the design of current and future products and provide feedback
View Feedback
Question 2
...